Usability & Design
Who we are
Performance By Design has two principal consultants:
Miles Macleod has
many years' experience of helping organisations perform better. His work
centres on helping clients ensure that their products, services and
the needs of their customers and other stakeholders.
Vicki Macleod has wide experience of executive coaching, consulting in management
& leadership development, and human resources development.
Associates of Performance By Design include
and Rosemary Bowden. We are also delighted to work with Tim
Andrews and Stretch Learning.
(0)1932 844 449 (UK business hours)
Miles Macleod's work focuses on helping organisations perform
better, through understanding the needs and
viewpoints of their customers and stakeholders, and finding the
best ways to meet those needs.
Miles has a strong business and research background.
many years' experience of consulting, across organisational change
business research, user-centred design & evaluation, and managing
knowledge in organisations.
Before setting up Performance
By Design in 1998, Miles was in the Change Management
practice at Andersen Consulting (Accenture). There he provided
consultancy for numerous clients, and helped evolve the
firm-wide approach to interaction design. He further developed
his skills in change management, coaching and facilitation at the Center For Professional Education at St
Charles, IL, USA.
was the founding head of NPL Usability Services,
providing consultancy on user-centred design and usability and
helping organisations establish capabilities in-house. Miles has been involved widely in collaborative European research,
extensive experience of helping projects achieve successful
(0)1932 840 574 (UK business hours)
Vicki Macleod is an accredited executive coach, experienced
in management and leadership development. She has many
years' experience of work-based learning, with a strong
record of success in enabling learning and improving performance.
Vicki's work for clients in the private and public sectors has
- coaching managers and teams
- helping organisations establish mentoring and coaching
- leading commercial research and evaluation activities
- providing consultancy on talent development and
- leadership development.
A prime motivation is to help organisations build a learning culture,
as well as encouraging and enabling individual development.
Vicki co-founded Performance By Design in 1998. Previously
she led the design and delivery of the MA Learning in
Organisations at the University of Brighton (1995-8), and worked
on management development with a range of organisations.
Her background is in psychology (BSc, University of Bristol),
African studies (MA, University of London, education (PGCE and
Post-Graduate Certificate in Learning in Higher Education) and
We work in collaboration with a network of professionals who
share our goals and values, and offer capabilities which
complement our own.
Rosemary has provided usability consultancy to organisations across industries and market
sectors since 1990. Her work centres around understanding the needs and attitudes of users,
and helping ensure new products and systems are useful,
usable and safe. She was previously at CMG Admiral (Logica CMG),
and prior to that she was a key member of the usability group at the National Physical Laboratory. Her background includes a degree in Ergonomics
(Loughborough University), and a range of business experience.
Performance By Design is delighted to be associated with Tim
Andrews and Stretch Learning. Tim Andrews has one aim: to share the gift of learning more effectively in a
safe non-threatening environment. Tim works
internationally, facilitating learning with remarkable success, using
creative techniques from a variety of sources. He brings exceptional
skills in helping people at all levels in organisations enhance the way
they learn and perform.