Miles Macleod's work focuses on helping organisations perform
better, through understanding the needs and viewpoints of their
customers and stakeholders, and finding the best ways to meet
those needs -- making decisions based on sound evidence.
Miles has a strong business and research background.
many years' experience of consulting, across organisational change
business research, user-centred design & evaluation, and managing
knowledge in organisations.
Before setting up Performance
By Design in 1998, Miles was in the Change Management
practice at Andersen Consulting (Accenture). There he provided
consultancy for numerous clients, and helped evolve the
firm-wide approach to interaction design. He advanced
his skills in change management, coaching and facilitation at the Center For Professional Education at St
Charles, IL, USA.
was the founding head of NPL Usability Services,
providing consultancy on user-centred design and usability
helping organisations establish capabilities in-house. Miles has been involved widely in collaborative European research,
extensive experience of helping projects achieve successful