Knowledge Management

Knowledge, knowledge everywhere...

Does your organisation benefit from its wealth of knowledge about how to do things better? Or do you suffer from:

• people wasting time searching for solutions when someone else already has the answer
• people failing to do things the way customers expect or legislation demands
• multiple people making the same errors, instead of learning from the experience of others

At Performance By Design we believe that better knowledge management benefits organisations of all sizes, by helping them:

• achieve higher standards of performance
• introduce new ways of working
• capture knowledge and insights from key people at all levels
• share knowledge about best practices
• avoid errors (and the repetition of errors)
• improve compliance with legislation

Knowledge sharing is human behaviour

To deliver benefits, the knowledge management approach must fit the business objectives of the organisation, its scale and structure, its culture and people:

• knowledge management technology is just one part of the answer -- and it must be shaped to serve the needs of the organisation and its people (not vice versa), through good design and iteration
• the bigger challenges are to encourage knowledge-sharing habits and behaviours, and to design and establish practical processes for capturing, filtering, packaging and sharing knowledge, and retiring it when obsolete

Consultancy from Performance By Design

We offer support to help organisations improve the way they manage knowledge. We can provide strategic guidance on approach, and advice and help on practical issues, to meet the particular needs of an organisation:

• knowledge management strategy
• knowledge management processes and practical actions
• managing HR and cultural issues
• interaction design for knowledge management technology

We can facilitate workshops to help inform decisions:

• what knowledge management means for your organisation
• ways to manage knowledge better
• human resource and cultural issues in knowledge management
• knowledge management for HR

Experience

We have wide experience of what works (and what doesn't) in organisational life, to help achieve effective knowledge management.

Miles Macleod's experience includes:

• organisational knowledge management consultancy across industries
• helping improve knowledge sharing within large and small organisations
• designing and implementing intranet-based knowledge management in a multinational company to enable knowledge sharing about new ways of working
  - KM approach, processes & procedures
  - answers to cultural challenges
  - website linked to a knowledge base
• many years of using corporate knowledge management systems as part of daily working life
• twenty years of computer-mediated knowledge sharing in academia and business

Find out more

To discuss what you want to achieve and how we may be able to help, please email Miles Macleod or telephone us on +44 (0)1932 844449 (UK business hours)